General Admission Terms

GENERAL POLICIES

  • Playtopia is a parent supervised facility. Children must not be left unattended at anytime.
  • Parents/Guardians are responsible for watching their children at all times.
  • All adults, children, and infants entering Playtopia must sign the waiver and get their sticker before entering.
  • We are a peanut/nut aware facility.
  • No outside food allowed for drop-in customers.
  • Adults and children are REQUIRED to wear socks (no shoes, bare feet or indoor slippers are allowed).
  • Children are recommended to wear grip socks.
  • Strollers, Wheelchairs, and Walkers are not allowed in the playscape area as they create a tripping/injury hazard.
  • Playtopia is not responsible for any injuries
  • Playtopia is not responsible for any lost/stolen items
  • No food, drinks or gum is allowed in the play area.
  • Please ensure that you and your children are free of any sickness or infections.
  • Masks are not required, however we respect everyone’s personal choice to wear one if they so wish or not.
  • Playtopia reserves the right to refuse entry or ask you and your child to leave if equipment is being used improperly, you are unsafe and/or disrespectful to others.

DROP-IN SESSION POLICIES

  • Drop in sessions are for 2.5 hours only. You must leave the facility at the expiry time based on the time you entered.
  • After purchasing a ticket online, it is valid 3 months after purchase date. No need to book the date. We are open every day 10:00am – 8:00pm, however please check our website and social media for any closure notices.
  • One adult is free with one paid child. Any additional adult must buy a ticket.
  • Children under 1 are free. They must be accompanied by a paid child or paid adult ticket.
  • Adults are not allowed to jump on the trampoline. Only children up to 12 years of age are allowed to go on the trampoline.
  • All children must be accompanied by at least 1 adult (over the age of 18).

TRAMPOLINE POLICIES

  • Children are recommended to wear GRIP socks on the trampoline as outlined in your waiver. Failure to wear GRIP SOCKS may result in injury.
  • Children must be between 1 to 12 years of age to go on the trampoline. No child over 12 or any adult is allowed to jump on the trampoline.
  • Children under the age of 4 years must be accompanied by an adult in the designated toddler jumping area.
  • There is a height limit to each side of the trampoline.
  • Adults are not allowed to jump, stand on the padding, sides and middle of the trampoline as it is a safety hazard to those jumping.
  • All participants must have a waiver signed before jumping.
  • Participants must remove all sharp objects, and jewelry that might cause injury while jumping.
  • Lying down and sitting on the trampolines is prohibited.
  • Please do not grab safety pads/ netting.
  • One participant per trampoline.
  • No wrestling, racing or tackling.
  • Please do not jump if you have health limitations or previous injuries
  • Do not land on head or neck.
  • Do not attempt any tricks you have not been trained for.

BASKETBALL POLICIES

  • Dunking is allowed, but no hanging from the hoop or rim
  • No climbing on the basketball hoop, net, or padding
  • Only one jumper allowed per trampoline at a time
  • No flips, somersaults, or acrobatic stunts in this area
  • Players must jump and land with both feet — no diving or head-first movements
  • No rough play, pushing, or chasing

NINJA COURSE POLICIES

  • No adults are allowed at Ninja Course.
  • Land flat on your bottom, on the air bed.
  • Be aware and respect others around you and nearby obstacles.
  • Participate at your own risk.
  • Secure loose dress, scarves, loose hairs etc. before participation.
  • Remove your shoes and wear approved socks.

BATTLE BEAM POLICIES

  • All players must use the provided padded battle sticks — no hands or feet
  • Only two participants are allowed on the Battle Beam at a time
  • No pushing, kicking, grabbing, or rough physical contact
  • All battles must take place standing on the beam — no kneeling or sitting
  • No diving, jumping, or flipping into the foam pit
  • Foam blocks must stay inside the pit and may not be thrown
  • Spectators must stay off the foam pit edges and beam area

TODDLER AREA POLICIES

  • The Toddler Area is reserved for children aged 3 and under only.
  • A parent or guardian must supervise their child at all times.
  • Gentle play is required; roughhousing or unsafe behavior is not permitted.
  • Slides are for sliding only — no climbing up the slide or jumping from the top.
  • Only one child at a time is allowed on the mini trampoline.
  • Children must bounce gently on the mini trampoline — no high jumping or flips.
  • No jumping or rough play on the water bed.
  • Throwing or tossing foam blocks is not permitted.
  • Diaper changes must be done in the designated changing areas, not in the play space.

SLIDE POLICIES

  • Must go down with arms crossed.
  • Must be sitting on their bottom, and go feet first.
  • Must go one at a time.
  • Participants must be wearing tights/pants/ full/ knee-length pants unless parents have given permission.
  • No climbing up the bottom of the slide under any circumstances.